● Respond to customer queries in a timely and accurate way, via phone, email, or chat
● Identify customer needs and help customers use specific features
● Monitor customer complaints on social media and reach out to them
● Share feature requests and effective workarounds with team members
● Inform customers about new features and functionalities
● Follow up with customers to ensure their issues are resolved
● Gather customer feedback and share it with the Sales and Marketing teams
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